Shipping policy

Shipping & Processing

Orders are normally prepared within 1–3 business days before dispatch. Once your order has shipped, estimated delivery is generally 8–12 business days, depending on the destination and local carrier. Holidays, customs delays, severe weather and other events outside our control may affect delivery times.

Shipping Rates

United States: Free standard shipping on orders of $30 USD or more. Shipping for orders below $30 is calculated at checkout.

International orders: Shipping rates are calculated at checkout and may vary by destination and package weight. Customers are responsible for any customs duties, import taxes or fees charged by their country.

Tracking

After your order ships, you will receive a confirmation email or text message with a tracking number. Please allow 1–3 business days for tracking updates to appear. You can also use the Track Order page on our website.

Pre-Orders and Back-Orders

If your order includes a pre-order or back-ordered item, available items may ship first. The remaining items will ship as soon as they become available.

Address Changes

Customers are responsible for entering a complete and correct shipping address. If you notice an error, contact us as soon as possible at 1114900126@qq.com. We cannot guarantee changes after an order has entered processing.

Lost, Stolen or Delivered Packages

If tracking shows that your package was delivered but you cannot locate it, please check with household members and contact the local carrier first. You may also contact us at 1114900126@qq.com and we will help review the tracking information.

Please contact us if you have any questions before placing your order.